Refund And Returns Policy

At YUEDONG MOUSE CO , customer satisfaction is paramount. If you are not completely satisfied with your purchase, we offer a return and refund service according to the following policy:

1. Return Eligibility

You may apply for a return in the following circumstances:

The product received is incorrect.

The product was damaged during shipping.

The product has a manufacturing defect.

You are not satisfied with your purchase within the eligible return period.

All return applications are subject to review and approval.

2. Return Period

You may apply for a return within 30 days from the date of receipt of your order.

Unless otherwise stipulated by applicable law, applications submitted after the return period may not be eligible for a return.

3. Opened Products

We understand that customers may need to inspect or test the mouse pad before deciding whether it meets their expectations.

Therefore:

Opened products are eligible for a return.

Opening the original packaging does not automatically disqualify you from returning the product.

The product must not be intentionally damaged, excessively worn, or altered.

Items showing signs of abuse, modification, or misuse may not be eligible for a refund.

4. Return Process

Request a Return:

Contact our customer service team.

Provide your order number.

Explain the reason for the return.

Please provide photos if necessary.

Await return authorization.

Send the item to the return address provided by customer service.

Do not return items without prior authorization.

Unauthorized returns may result in processing delays or no refund.

5. Refund Policy

After receiving and inspecting the returned item:

Approved refunds will be processed back to the original payment method.

Refund processing typically takes 3-5 business days.

The arrival time of funds depends on your bank or payment service provider.

Shipping costs are generally non-refundable unless the return is due to our error or product defect.

6. Return Shipping Costs

If the return is due to our error (e.g., wrong item, product damage, manufacturing defect), we will cover or reimburse reasonable return shipping costs.

If the return is due to personal preference or other non-quality issues, the customer will generally be responsible for return shipping costs, unless otherwise stipulated by applicable law.

7. Payment Terms

All purchases at YUEDONG MOUSE CO are one-time purchases.

We do not offer:

Subscription services

Membership plans

Auto-renewal

Regular deductions

Customers only need to pay the amount shown at checkout, including applicable shipping and taxes.

Refunds approved under this policy will only be refunded to the original payment method used at the time of purchase.

8. Permitted Use

Our products are for personal or lawful commercial use only and must be used for their intended purpose.

Customers are responsible for the use and disposal of products before requesting a return.

9. Prohibited Activities

The following actions may result in the rejection of your return or refund request:

Returning products intentionally damaged due to misuse.

Returning incomplete products missing necessary components.

Providing false or misleading information.

Submitting fraudulent refund requests.

Abusing the return policy through repeated or excessive return requests.

Returning counterfeit or substitute products.

If fraud is suspected, we reserve the right to refuse service, cancel future orders, suspend customer accounts, and take legal action to the extent permitted by law.

10. Return Address

Please contact customer service before returning any goods.

Email: [email protected]

Return Address:

4751 CRESSINGHAM CT, COLUMBUS, OH 43214

11. Applicable Law

This Return and Refund Policy is governed by and construed in accordance with the applicable laws of the place of law of which YUEDONG MOUSE CO is legally registered.

Nothing in this policy limits any mandatory consumer rights under applicable law.

12. Policy Updates

We reserve the right to update this Return and Refund Policy at any time.

Any revisions will take effect immediately upon posting on this website.

Continuing to use our services after posting constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions about returns or refunds, please contact us:

Email: [email protected]

Our customer support team will be happy to assist you with the return process and resolve your issues as quickly as possible.