Delivery And Shipping

YUEDONG MOUSE CO provides stable and efficient logistics services to customers in the United States, ensuring that our mouse pads are delivered quickly and safely.

📦 1. Shipping Coverage (USA)

We ship to the following areas:

The contiguous 48 U.S. states
Select remote areas (subject to carrier coverage)
We do not ship to military addresses (APO/FPO) or restricted zones

🚚 2. Order Processing Time

Orders are processed and shipped within 1–3 business days of confirmation.
Processing may be delayed during holidays or peak seasons, but we strive to dispatch orders as quickly as possible.

📮 3. Shipping Methods

Depending on the delivery address and inventory availability, we may use the following carriers:

USPS (United States Postal Service)
UPS Ground
FedEx Economy / Standard Shipping

Our system automatically selects the most suitable shipping method.

⏱️ 4. Delivery Times

Estimated delivery times are as follows:

Western U.S.: 2–5 business days
Central U.S.: 3–6 business days
Eastern U.S.: 3–7 business days

Deliveries to remote areas may take an additional 1–3 business days.

📍 5. Shipment Tracking

A tracking number will be provided once the order has shipped.
You can check your package status in real-time via the carrier’s official website.
If there are no tracking updates for an extended period, please contact customer service for assistance.

⚠️ 6. Important Notes

Please ensure your shipping address is accurate.
If a package is returned or lost due to an incorrect address, the customer is responsible for any re-delivery fees.
We recommend keeping your phone line open so the delivery carrier can contact you if necessary.

📞 7. Shipping Support

Please contact YUEDONG MOUSE CO customer service if you encounter any of the following issues:

Package delayed or no tracking updates
Tracking shows “Delivered” but the package was not received
Damage or irregularities during transit

YUEDONG MOUSE CO is committed to providing efficient and reliable delivery services to our U.S. customers, ensuring every order arrives safely and on time.